Wow, major bummer.... I'd certainly contact the insurance since you did check and they did say "This is the place". I'm guessing they would pay for the second tow since it was their fault, no matter what the seven day thing says.... If they are made to understand they are the reason a second tow was needed.
Glad to hear parts of the ride went great, it is always nice to meet other folks with similar passions!
Glad to hear parts of the ride went great, it is always nice to meet other folks with similar passions!